At air123, we believe that gaming should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, resources, and support channels available to help you stay in control.
Adults Only — 21+ Requiredair123 is committed to providing a safe, fair, and transparent environment for every Member. Responsible gaming is not a compliance checkbox for us — it is a core part of how we build and operate this platform for players across Indonesia, from Jakarta to Surabaya, Medan to Bali.
Whether you enjoy sports betting on BRI Liga 1 fixtures, placing togel (traditional numbers lottery) wagers, or spinning the reels on slot gacor titles from Pragmatic Play and Pocket Games Soft, the principle is the same: set your limits, play within them, and enjoy the experience.
Our platform is exclusively open to adults aged 21 years and over. Age verification is mandatory for all Members and is conducted during the KYC process before any withdrawal can be processed. If we have reasonable grounds to suspect an account is held by a minor, that account will be suspended immediately pending investigation.
air123 provides a comprehensive suite of player-protection tools, accessible directly from your Account settings at any time.
Set a maximum daily, weekly, or monthly deposit cap in Indonesian Rupiah (IDR). Once set, a limit reduction takes effect immediately; a limit increase requires a 24-hour cooling period before it becomes active — protecting you from impulsive decisions.
Define the maximum continuous playtime per session. When your limit is reached, the platform will display a clear notification and log you out. Reality-check pop-ups can also be enabled to remind you of elapsed time at regular intervals during play.
Take a structured break of 1, 7, 14, or 30 days. During a cool-off period your account remains accessible for viewing transaction history and withdrawing your remaining balance, but no new deposits or bets are permitted.
Choose a self-exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is irreversible for its full duration — it cannot be reversed at your own request during the active period. Your remaining balance will be returned to your nominated bank account or e-wallet.
Set a maximum net loss threshold per day, week, or month. If your net losses across all products — sports, casino, togel, and slots — reach your defined limit, further betting is suspended until the period resets, regardless of your available balance.
If you find that bonus offers, reload promotions, or cashback notifications encourage you to play more than you intend, you can opt out of all marketing communications from your Account settings at any time — independently of any other restriction tool.
Activating any Responsible Gaming tool on air123 takes less than two minutes. Here is how.
Access your air123 account using your registered email address and password. Ensure you are on a secure connection.
Click your profile icon in the top-right corner of the platform and select "Account Settings" from the dropdown menu.
Inside Account Settings, locate the dedicated "Responsible Gaming" tab. All available tools are listed here with current status indicators.
Select the tool you wish to activate — deposit limit, session limit, cool-off, self-exclusion, or loss limit — and enter your preferred values in IDR or time units.
Review your settings and click "Confirm". A confirmation notification will be sent to your registered email address. Restrictions take effect immediately upon saving.
If you cannot access your account or need immediate assistance activating a self-exclusion, contact our Support team directly at [email protected].
| Tool | Available Options | Takes Effect | Reversal / Modification |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly cap in IDR | Immediately (reduction) / 24 hours (increase) | Increase requires 24-hour waiting period; decrease is instant |
| Session Time Limit | 30 min / 1 hr / 2 hr / 4 hr / Custom | Next session | Can be modified at any time; new limit applies from next session |
| Reality Check | Every 15 / 30 / 60 minutes | Immediately | Frequency can be adjusted or disabled at any time |
| Loss Limit | Daily / Weekly / Monthly cap in IDR | Immediately (reduction) / 24 hours (increase) | Increase requires 24-hour waiting period; decrease is instant |
| Cool-Off Period | 1 day / 7 days / 14 days / 30 days | Immediately | Cannot be shortened; expires automatically at end of period |
| Self-Exclusion | 6 months / 1 year / 3 years / Permanent | Immediately | Cannot be reversed during the active period under any circumstances |
| Promotional Opt-Out | All marketing / Specific categories | Within 24 hours | Can be re-enabled at any time via Account Settings |
If you answer "yes" to two or more of the following questions, we strongly encourage you to use our self-exclusion or cool-off tools and reach out to our Support team. This is not a diagnostic tool — it is a prompt for honest self-reflection.
Our dedicated Responsible Gaming support agents are available 24 hours a day, 7 days a week, including during Idul Fitri, Ramadhan, and other Indonesian public holidays.
Send us a message at any time. For Responsible Gaming matters, include "RG Request" in your subject line and our team will prioritise your case within two hours during WIB business hours.
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Access our live chat feature directly inside the air123 Platform. Indonesian-speaking agents are available around the clock. For immediate self-exclusion requests, live chat is the fastest channel.
Operating Hours:
24/7 — including WIB, WITA, and WIT time zones.
Average first response: under 3 minutes.
Review our full Terms & Conditions for the complete scope of your rights and obligations. Visit our FAQ for quick answers on account management and security. Our Privacy Policy explains exactly how your personal data is protected.